TERMS & CONDITIONS
JJ&S Promotional Products terms, payments, policies, and conditions:
Our normal business hours are Monday through Friday - 9am to 9pm CST
JJ&S Promotional Products requires full payment with a credit card for all first time orders. Other payment options may be discussed, please call our our office to inquire about setting up terms with our company. (816) 878-5927
Promotional Product Sample Policies
JJ&S Promotional Products knows the importance of samples and how it impacts your ordering decision.
For all samples please contact Sheryl at (816) 878-5927
JJ&S Promotional Products provides virtual samples* as a proofing method in our ordering process. This service is FREE, provided that prepayment for your order has been completed. If you do not have an electronic version of your logo art charges may apply.
A product sample request is made when our customer wants a random sample sent to them so they can "feel and see" the product before ordering. The sample will be shipped either blank or with a random imprint on it.
Spec Samples and Pre-Production Proofs:
Spec Samples are needed when it is important to have the exact item you are requesting, imprinted with the logo you desire. This is the most expensive type of sample and the cost will vary depending on the product and imprint method. Call our offices and we will give you a quote for the promotional product you desire.
Claims, Adjustments & Returns
Should you have any problems with your order, please contact JJ&S Promotional Products at (816) 878-5927 within 15 days of receipt of your merchandise. We strongly urge you to inspect your merchandise when it arrives. Do not return the merchandise to us without receiving Authorization as it will be refused. If you receive Authorization we will advise the correct shipping address for your return. Your Allen & Goel Marketing Company Promotional Products Specialist will assist you in resolving your claim if your order has not been produced as requested or is defective. Claims for merchandise damaged in transit must be resolved with the carrier.
JJ&S Promotional Products shall not be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control. Our specified ship date for your order is based on the production schedules of the factory where your merchandise is produced. We will not be held liable for any special damages or consequential claims that exceed the invoiced value of the products purchased if the products are not shipped on the specified date or is delayed in transit.
Cancellation or Changes to Existing Orders
Once you have returned a signed order form, we cannot guarantee that we will be able to make changes to or cancel your order.
Any checks submitted for payment of an invoice which is returned for insufficient funds will result in a charge of $50.00.
* A Virtual Sample Proof is for reference purposes only and is not an exact representation of the finished product. The finished product may have slight deviations from imprint color and the size of the imprint on the product itself. It is recommended that a Virtual Sample Proof is printed for proper examination.